It is same as ship your products to customer. Ship products to us, we will photography for you. After photography we can ship back your products to you. Our receive address is 275 Centre st. Unit 17, Holbrook, MA, 02343
YES, we do. We recommend pack the prepaid return shipping label in the package when you ship your product to us. And also you can either leave the products to us to save the return shipping cost.
YES, we have container loading dock, and roll up door, to receive your products.
Once we receive your products, we will open the package and prepare for shoot in the same day. After preparation, shooting and image editing, usually take 5-7 business days. Some products need assembly or restoration, it will take longer time. We also have rush speed service with a little additional cost.
Yes, all of our photos are high resolution, at 300dpi. You will get JPEG photo file, and free TIFF file is available upon request.
Once your photos are ready, we will upload to server and send a notification email to you. Just click the link to download.
Yes. We usually keep our clients photos for 3 months. Within 3 month, you ask for unlimited times download.
When you submit your order, you will be asked for the payment. You can pay online, or send check to us. We accept credit card and Paypal. If you have over 100 products need to photograph, please contact us before order. We will offer a good discount for big client.
Our photos are royalty-free to use. You can use rights to use these photos in publications, advertising, prints, and allow to your distributors use. However, PENCIL ONE retains the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.
PENCIL ONE promises "100% satisfaction guarantee" for every photo. If you don't satisfaction with your photos, just contact us. Our photographer or art director will contact you to get your perspective for the reshoot or retouching. And we will arrange the redo as soon as possible. We will try our best effort to make every customer satisfied.